Refund Terms for XELTRIONIX

Introduction

Welcome to XELTRIONIX. We strive to ensure your satisfaction with our products and services. If for any reason, you are not completely satisfied with a purchase, we invite you to review our refund policy, which is designed to offer a clear understanding of our practices.

Eligibility for Refunds

To be eligible for a return and refund, please ensure that the following conditions are met:

• The product must have been purchased directly from XELTRIONIX.
• The return request must be made within 30 days of the purchase date.
• The product must be in its original condition and packaging.
• Proof of purchase must accompany the refund request.

Non-Refundable Items

Certain items are non-refundable. These include:

• Products that have been used or damaged by the customer.
• Gift cards and promotional items.
• Downloadable software products.

Refund Process

If your return is approved, XELTRIONIX will begin processing your refund. The refund will be issued to the original method of payment. Please allow 7-10 business days for the refund to be processed. Note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please ensure that products are securely packaged for return to avoid any damage during transit.

Contact Us

If you have any questions or need further clarification regarding our refund policy, please contact our customer support team at [email protected]. We're here to help and ensure a seamless experience for you.

Thank you for choosing XELTRIONIX.